{"id":7343,"date":"2023-09-29T11:02:29","date_gmt":"2023-09-29T09:02:29","guid":{"rendered":"https:\/\/b2plus.de\/all-important-information-at-a-glance-sap-in-salesforce-for-customer-service-at-triumph\/"},"modified":"2024-04-10T18:28:25","modified_gmt":"2024-04-10T16:28:25","slug":"all-important-information-at-a-glance-sap-in-salesforce-for-customer-service-at-triumph","status":"publish","type":"page","link":"https:\/\/b2plus.de\/en\/all-important-information-at-a-glance-sap-in-salesforce-for-customer-service-at-triumph\/","title":{"rendered":"SAP in Salesforce for Customer Service at Triumph"},"content":{"rendered":"

<\/div><\/div>

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SAP in Salesforce for customer service at Triumph<\/h3>\n<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div>
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Industry:
\n<\/strong><\/span>Trade<\/span>.<\/span><\/p>\n<\/div><\/div><\/div>

Company Size:
\n<\/strong><\/span>Enterprise<\/span><\/p>\n<\/div><\/div><\/div>

Products:
\n<\/strong><\/span>Sales Cloud<\/span><\/p>\n<\/div><\/div><\/div>

Business Type:
\n<\/strong><\/span>B2B<\/span><\/p>\n<\/div><\/div><\/div>

<\/div><\/div><\/div><\/div>
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<\/span><\/div><\/div><\/div>

To the Customer<\/b><\/p>\n

    \n
  • Triumph, the world’s leading manufacturer of lingerie and bodywear, now serves 120 markets worldwide with almost 50 sales organizations.<\/li>\n
  • The company already uses Salesforce in all European markets.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
    <\/div><\/div>

    Customer Requirement<\/b><\/h2>\n

    A comprehensive customer history plays a crucial role in customer service, as it enables customer queries to be answered in the best possible way.<\/p>\n

    The aim of this project was to master the challenge of merging and displaying SAP data and Salesforce data in near real time on a single user interface.<\/p>\n<\/div>

    b2+ Implementation<\/h3>\n
      \n
    • In accordance with Triumph’s specifications, b2plus has developed an appealing user interface called “Cockpit”. This enables near real-time access to both SAP data and Salesforce data. With just a few clicks, customer service can access all relevant information and optimally implement the customer care process.<\/li>\n
    • The integrated display in the cockpit has significantly reduced the processing time for customer inquiries, which in turn has led to an increase in customer satisfaction.<\/li>\n<\/ul>\n<\/div><\/div><\/div>
      <\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-7343","page","type-page","status-publish","hentry"],"yoast_head":"\nSAP in Salesforce for Customer Service at Triumph - b2plus consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/b2plus.de\/en\/all-important-information-at-a-glance-sap-in-salesforce-for-customer-service-at-triumph\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SAP in Salesforce for Customer Service at Triumph - b2plus consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/b2plus.de\/en\/all-important-information-at-a-glance-sap-in-salesforce-for-customer-service-at-triumph\/\" \/>\n<meta property=\"og:site_name\" content=\"b2plus consulting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/b2plusConsulting\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-10T16:28:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/b2plus.de\/wp-content\/uploads\/2023\/09\/43A2674-200x133.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/b2plus.de\/en\/all-important-information-at-a-glance-sap-in-salesforce-for-customer-service-at-triumph\/\",\"url\":\"https:\/\/b2plus.de\/en\/all-important-information-at-a-glance-sap-in-salesforce-for-customer-service-at-triumph\/\",\"name\":\"SAP in Salesforce for Customer Service at Triumph - 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