Admin managed services

Admin Managed Services


Company Size:

Sales Cloud

Type of Business:


About the Customer

  • Matrix technology GmbH is one of the leading specialists in the planning, building, controlling and operating of IT for international corporate groups and medium-sized companies.
  • The matrix portfolio includes IT services and IT consulting. Through the development and implementation of IT strategies, the migration of corporate IT to the cloud and the provision of IT outsourcing operations, matrix is able to support companies in achieving peak performance.

Customer Requirement

Our customer uses Salesforce to manage and maintain its data. The difficulty here is that it does not have its own administrator with the necessary expertise.

Medium-sized features, such as a more modern offer template, are also to be implemented.

b2+ Implementation

  • With b2change, our tool for change request management, and an ongoing support contract, b2plus meets all requirements. The focus is on taking over administrative tasks in day-to-day business, as the customer does not have its own administrator with the necessary expertise. This allows the key users to focus more on technical aspects and internal processes.
  • A concrete example is the consulting and implementation of a modern offer template. We contribute specialist know-how and implement the template technically. Through continuous customer contact and agile project management, we guarantee optimized, user-defined solutions.