SAP in Salesforce for customer service at Triumph
To the Customer
- Triumph, the world’s leading manufacturer of lingerie and bodywear, now serves 120 markets worldwide with almost 50 sales organizations.
- The company already uses Salesforce in all European markets.
Customer Requirement
A comprehensive customer history plays a crucial role in customer service, as it enables customer queries to be answered in the best possible way.
The aim of this project was to master the challenge of merging and displaying SAP data and Salesforce data in near real time on a single user interface.
b2+ Implementation
- In accordance with Triumph’s specifications, b2plus has developed an appealing user interface called “Cockpit”. This enables near real-time access to both SAP data and Salesforce data. With just a few clicks, customer service can access all relevant information and optimally implement the customer care process.
- The integrated display in the cockpit has significantly reduced the processing time for customer inquiries, which in turn has led to an increase in customer satisfaction.